Last updated: 10 August 2026
These Terms and Conditions ("Terms") govern the provision of mobile application development and support services by Online Radio Box sp. z o.o., a company incorporated under the laws of the Republic of Poland, with its registered office at ul. Jana Dantyszka 18, 02-054 Warsaw, Poland ("Online Radio Box", "we", "us" or "our").
These Terms constitute a legal agreement between Online Radio Box and the person, company or other legal entity purchasing or using our services ("Client", "you" or "your").
By ordering, purchasing or using our App Development Services or App Support Services, you confirm that you have read, understood and agreed to these Terms.
1. Our Services
1.1. App Development and Support Services
Online Radio Box provides standardized mobile application development and support services primarily for online radio stations and related audio services.
Our Services consist primarily of:
- App Development Services — development and preparation of mobile applications for iOS and/or Android based on the selected service package;
- App Support Services — ongoing technical maintenance and support of applications after their initial development.
The current service packages, prices and included functionality are described on the Online Radio Box website or in the applicable quotation, order or invoice.
The Agreement between Online Radio Box and the Client is formed through the Client's order of the Services, which may be made by email or another method accepted by Online Radio Box, together with these Terms and the applicable service description.
Payment for the Services through PayPal or another payment method accepted by Online Radio Box constitutes acceptance of these Terms and the applicable service order.
The Agreement may consist of these Terms together with the applicable service order, quotation, invoice, email correspondence confirming the ordered Services, approved application design and any other written terms expressly agreed between the parties.
1.2. Standardized Application Architecture
Our applications are developed using a common technical architecture and standardized functionality.
Different service packages may include different functionality, but applications within the same service structure are based on the same underlying architecture.
This standardized approach allows Online Radio Box to provide mobile applications at a substantially lower cost than fully bespoke software development.
Unless expressly agreed otherwise in writing, purchasing an application package does not constitute an order for bespoke software development.
Features, integrations or functionality not included in the selected service package may require separate development and an additional fee.
2. App Development Services
2.1. Application Development
After receiving the required materials and payment, Online Radio Box will prepare the application in accordance with the selected service package.
Depending on the selected package, the Client may receive an application for:
- Apple iOS;
- Google Android;
- or both platforms.
The exact functionality included in the application is determined by the selected package and the applicable service description.
2.2. Application Design
The visual appearance of the application may be adapted to the Client's branding.
This may include:
- station logo;
- colours;
- images;
- station information;
- links;
- other branding elements supported by the standard application architecture.
The structure and functionality of the application remain based on the selected standard application architecture and service package.
Where applicable, Online Radio Box will provide the Client with a design proposal or prototype for approval.
Once the Client approves the design, the design shall be considered approved and development may proceed on that basis.
Requests for substantial changes after design approval may constitute additional development and may be subject to an additional fee.
2.3. Completion of Development
App Development Services are considered completed when the application has been prepared in accordance with the selected service package and, where applicable, submitted to the relevant application store.
Online Radio Box does not guarantee the time required by Apple, Google or another third-party platform to review or approve an application.
3. Client Materials and Responsibilities
The Client shall provide all materials and information reasonably required to develop and publish the application.
These may include:
- station name;
- logo and branding materials;
- radio stream URLs;
- website and social media links;
- station address and contact information;
- RSS/news feeds;
- podcast links;
- images;
- descriptions and other textual content;
- access or permissions required to the Client's Apple Developer and/or Google Play developer accounts.
The Client is responsible for ensuring that all information and materials supplied to Online Radio Box are accurate and lawful.
The Client represents and warrants that it owns or has obtained all rights, licences and permissions necessary to use and distribute the materials supplied to Online Radio Box.
Online Radio Box is not responsible for claims arising from the Client's content, broadcasting activities, intellectual property rights or licences.
4. Application Store Submission
4.1. Submission
Where included in the selected service, Online Radio Box will prepare the application for submission to the relevant application store and may upload or assist with uploading the application to the Client's Apple App Store and/or Google Play developer account.
The Client shall provide all necessary access, permissions, information and verification required for this purpose.
4.2. Third-Party Approval
Online Radio Box will use reasonable efforts to prepare the application in accordance with the applicable technical and policy requirements of Apple, Google and other relevant platforms.
However, the final decision to approve, reject, suspend, remove or otherwise restrict an application is made by the relevant third-party platform.
Accordingly, Online Radio Box does not guarantee:
- approval of an application by Apple or Google;
- the time required for application review;
- continued availability of an application in an application store;
- a particular position or ranking in an application store;
- visibility in Google Search or other search engines;
- any particular number of downloads or users;
- the availability of ratings or reviews;
- the availability of any particular application-store feature;
- any particular commercial result.
The Client acknowledges that Apple, Google and other third-party platforms may change their technical requirements, policies, interfaces and functionality at any time.
Online Radio Box is not responsible for restrictions, delays, changes or failures caused by such third-party platforms.
5. Third-Party Services
The application may depend on third-party services, technologies and infrastructure, including, without limitation:
- Apple App Store;
- Google Play;
- Apple and Google operating systems;
- radio streaming services;
- hosting providers;
- APIs;
- analytics services;
- notification services;
- other third-party software and infrastructure.
Online Radio Box does not control these third-party services and cannot guarantee their continuous availability or compatibility.
If a third party changes, discontinues, restricts or materially modifies a service or API, Online Radio Box may need to modify, replace, disable or remove the affected functionality.
Where such work falls outside the standard Support Services, it may be treated as additional development and may require a separate fee.
6. App Support Services
6.1. General Support
App Support Services are intended to maintain the technical operation of the application and its compatibility with supported versions of iOS, Android and relevant application-store requirements.
Subject to the Client maintaining an active Support Service subscription, Online Radio Box will provide reasonable technical maintenance and support within the scope of the applicable service package.
Standard Support Services may include:
- replacement of radio stream URLs;
- station logo updates;
- replacement of website and social media links;
- updating station address and contact information;
- replacement or updating of RSS/news feeds;
- replacement of podcast links;
- technical updates required to maintain compatibility with supported versions of iOS and Android;
- reasonable technical corrections necessary for the continued operation of the standard application.
6.2. Additional Development
Support Services do not constitute unlimited custom development.
The following may be treated as additional development and may require a separate quotation:
- new functionality not included in the selected package;
- custom features;
- custom integrations;
- substantial changes to the application's architecture;
- major changes to the application's design;
- functionality requiring significant development work;
- functionality previously removed or disabled for technical, security, compatibility or stability reasons;
- work required as a result of changes to third-party services where the required work falls outside standard maintenance.
Online Radio Box will inform the Client where a requested change is outside the scope of the standard Support Services.
6.3. Maintenance and Compatibility
Online Radio Box may update application libraries, technical components and other dependencies where reasonably necessary to maintain compatibility with supported operating systems and application-store requirements.
Such maintenance may occasionally result in changes to, temporary suspension of, or removal of particular functionality where this is reasonably necessary for stability, security or compatibility.
7. Communication and Support Requests
7.1. Official Communication Channel
Email is the official communication channel for the Services.
Official technical requests, service requests, instructions, approvals, notices and other material communications concerning the Agreement should be made by email.
Email provides the parties with a clear and permanent written record of requests, approvals, instructions and services provided.
Such correspondence may be used as evidence of the communications and agreements between the parties.
7.2. WhatsApp and Other Messaging Services
Online Radio Box may use WhatsApp, SMS, Telegram or other messaging services for operational purposes, including account verification, authentication codes and other temporary communications.
Such messaging services are not official support channels unless Online Radio Box expressly agrees otherwise in writing.
The availability of communication through a messaging service does not create an obligation for Online Radio Box to provide immediate responses through that service.
Messages sent through such services do not constitute a request for immediate or 24-hour support.
7.3. Support Hours
Support requests are handled during Online Radio Box's normal business hours.
Online Radio Box does not provide 24-hour, 7-day or emergency support unless such service has been expressly agreed in writing.
Response times depend on the nature and complexity of the request.
A request may require investigation by our development team or communication with Apple, Google or another third party and may therefore require additional time.
8. Fees, Billing and Payment
8.1. Development Fees
The applicable App Development fee must be paid before Online Radio Box is required to commence development, unless otherwise agreed in writing.
Online Radio Box reserves the right not to commence development until the required payment has been received.
8.2. Support Fees
App Support Services are provided against payment of the applicable Support Services fee.
The applicable support fee and billing period are determined by the service order, quotation, invoice or other written agreement between Online Radio Box and the Client.
Support Services may be provided on a monthly or annual prepayment basis, depending on the arrangement agreed with the Client.
8.3. Payment Due Date
Support Services fees are payable in advance for the applicable billing period.
Where monthly billing is agreed, each monthly payment must be received before the beginning of the corresponding support period, unless otherwise agreed in writing.
Where annual billing is agreed, the full annual Support Services fee must be paid in advance.
Payment through PayPal or another payment method accepted by Online Radio Box constitutes payment for the relevant Services in accordance with the applicable service order and these Terms.
8.4. Monthly Billing and Repeated Late Payments
Online Radio Box may provide Support Services on a monthly payment basis where such arrangement has been agreed with the Client.
Monthly billing is a payment arrangement and does not constitute a permanent right of the Client to receive Support Services on a monthly basis.
If the Client repeatedly fails to make payments by the applicable due dates, including where Online Radio Box is required to send repeated payment reminders, Online Radio Box may require the Client to switch from monthly billing to advance payment for a longer billing period.
In the event of repeated late payments, Online Radio Box may require the Client to pay the applicable Support Services fee for twelve (12) months in advance as a condition for continuing the Support Services.
Online Radio Box will notify the Client of such change in the billing arrangement in writing.
The new payment arrangement will apply from the beginning of the next applicable Support Services period.
The Client's failure to make the required advance payment may result in the Support Services not being renewed after the end of the currently paid period.
8.5. Late Payment
If a payment is not received when due, Online Radio Box may send the Client a payment reminder.
Repeated reminders do not constitute a waiver of the original payment deadline or an agreement to provide Services without payment.
Online Radio Box reserves the right to suspend Support Services in accordance with these Terms where amounts remain unpaid.
8.6. Non-Payment and Suspension
If the Client fails to pay Support Services fees for two consecutive months, Online Radio Box may suspend the Support Services and disable the application.
Before doing so, Online Radio Box will normally notify the Client of the outstanding payment and provide a reasonable opportunity to settle it.
Suspension of the application does not cancel amounts already due.
8.7. No Obligation to Continue Services Without Payment
Online Radio Box is not required to continue providing Support Services after the end of a paid support period unless the applicable Support Services fee has been paid or another payment arrangement has been expressly agreed in writing.
The continued availability of an application following the expiration of a paid period does not constitute a waiver of payment obligations or an agreement to provide Services free of charge.
9. Intellectual Property
9.1. Client Content
The Client retains all rights to its trademarks, logos, images, audio content, text, station information and other materials supplied by the Client ("Client Content").
Online Radio Box does not claim ownership of Client Content.
The Client grants Online Radio Box a non-exclusive licence to use, reproduce, modify and technically process Client Content to the extent reasonably necessary to develop, publish, operate and support the application.
9.2. Online Radio Box Technology
Online Radio Box retains all intellectual property rights in its technology and materials, including:
- application architecture;
- source code;
- object code;
- software libraries;
- frameworks;
- reusable components;
- templates;
- standard functionality;
- technical solutions;
- development tools;
- documentation;
- know-how;
- other technology used to provide the Services.
The Client does not acquire ownership of Online Radio Box's underlying technology merely by purchasing an application package.
9.3. Client's Right to Use the Application
Subject to payment of all applicable fees, the Client receives a limited, non-exclusive and non-transferable right to use the application for the Client's radio station and related business activities.
Where the application is published under the Client's own Apple App Store and/or Google Play developer account, the Client may distribute the application through those accounts.
The Client may not copy, reproduce, sublicense, resell, reverse engineer or commercially exploit Online Radio Box's underlying technology or use it to create another application without our prior written consent, except where such restriction is prohibited by mandatory applicable law.
10. Changes to Functionality
Online Radio Box may update, modify, replace, temporarily disable or remove functionality where reasonably necessary due to:
- technical requirements;
- security considerations;
- operating system changes;
- application-store requirements;
- third-party service changes;
- performance or stability considerations;
- legal or regulatory requirements.
Where reasonably possible, Online Radio Box will inform the Client of material changes affecting the application.
A feature may be temporarily disabled or removed where its continued operation causes crashes, security problems, incompatibility or other significant technical issues.
11. Client Responsibilities
The Client is responsible for:
- providing accurate information and materials;
- maintaining valid Apple and/or Google developer accounts where applicable;
- complying with Apple, Google and other applicable platform policies;
- complying with applicable laws and regulations;
- ensuring that it has the necessary rights and licences for its content;
- ensuring that its radio broadcasts and other content are legally distributed;
- maintaining access to its developer accounts;
- paying all applicable fees on time.
Online Radio Box is not responsible for the Client's legal, regulatory, broadcasting, licensing or intellectual-property obligations.
12. Warranties and Disclaimers
Online Radio Box will use reasonable efforts to provide the Services in accordance with these Terms.
However, Online Radio Box does not guarantee:
- uninterrupted operation of the application;
- error-free operation under all circumstances;
- compatibility with every device;
- compatibility with every version of an operating system;
- continued operation of third-party services;
- approval by Apple or Google;
- continued availability in an application store;
- application-store rankings;
- search-engine rankings;
- visibility in Google Search;
- ratings or reviews;
- a particular number of downloads or users;
- revenue or other commercial results.
The Client acknowledges that some aspects of the application and its distribution depend on third-party platforms and services outside Online Radio Box's control.
13. Limitation of Liability
To the maximum extent permitted by applicable law, Online Radio Box shall not be liable for indirect, incidental, special or consequential losses, including:
- loss of profits;
- loss of revenue;
- loss of customers;
- loss of downloads;
- loss of advertising income;
- loss of business opportunities;
- loss of data;
- business interruption;
- loss caused by application-store restrictions;
- loss caused by third-party service failures;
- loss caused by changes to Apple, Google or other third-party platforms.
Online Radio Box shall not be liable for failures or delays caused by circumstances outside its reasonable control.
Nothing in these Terms excludes or limits liability to the extent that such exclusion or limitation is prohibited by mandatory applicable law.
14. Indemnification
To the maximum extent permitted by applicable law, the Client shall indemnify and hold harmless Online Radio Box, its directors, employees, contractors and representatives against claims, liabilities, damages and reasonable costs arising from:
- Client Content;
- the Client's unlawful use of the application;
- infringement of third-party intellectual-property rights by Client Content;
- the Client's violation of applicable law;
- the Client's violation of Apple, Google or other third-party platform policies;
- the Client's broadcasting or distribution activities.
This provision does not apply to the extent that a claim results from Online Radio Box's own unlawful conduct or negligence where liability cannot lawfully be excluded.
15. Termination
Either party may terminate the Agreement in accordance with these Terms.
Online Radio Box may suspend or terminate the Services if the Client:
- fails to pay amounts due;
- materially breaches these Terms;
- provides unlawful content or materials;
- uses the Services for unlawful purposes;
- repeatedly requests services outside the agreed scope and refuses to accept applicable additional fees;
- engages in abusive, threatening or seriously inappropriate conduct toward Online Radio Box employees, contractors or representatives.
Where reasonably practicable, Online Radio Box will notify the Client of a breach and provide an opportunity to remedy it before termination.
Termination does not affect rights or obligations accrued before termination.
The provisions concerning intellectual property, payment obligations, liability, indemnification and governing law shall survive termination to the extent applicable.
16. Refunds
Unless otherwise required by mandatory applicable law or expressly agreed in writing, fees paid for App Development Services that have already been performed are non-refundable.
Where Support Services have been prepaid, any refund following termination will be determined in accordance with the applicable service order and mandatory applicable law.
No refund is due merely because:
- the Client does not use the application;
- the application does not receive a particular number of downloads;
- the application does not receive a particular number of ratings or reviews;
- the application does not appear in a particular search result;
- the application does not achieve a particular commercial result.
17. Force Majeure
Online Radio Box shall not be responsible for delay or failure to perform its obligations caused by circumstances beyond its reasonable control, including:
- natural disasters;
- war;
- governmental actions;
- telecommunications failures;
- major Internet failures;
- cyberattacks;
- strikes;
- failures of third-party infrastructure;
- changes in application-store policies;
- changes in operating-system requirements;
- other circumstances that could not reasonably have been prevented or overcome.
18. Changes to These Terms
Online Radio Box may update these Terms from time to time.
Changes will become effective upon publication on the Online Radio Box website unless a different effective date is specified.
Changes will not retroactively alter services that have already been fully performed or payments already made, except where required by applicable law.
For ongoing Support Services, material changes may be communicated to Clients through email or another appropriate communication channel.
19. Assignment
Online Radio Box may assign or transfer its rights and obligations under the Agreement in connection with a merger, restructuring, sale of assets, corporate reorganisation or transfer of the relevant business.
The Client may not assign or transfer the Agreement or any rights under it without Online Radio Box's prior written consent.
20. Governing Law and Dispute Resolution
Unless mandatory provisions of applicable law provide otherwise, these Terms and the Agreement shall be governed by the laws of the Republic of Poland.
The parties shall first attempt to resolve any dispute amicably through good-faith negotiations.
If a dispute cannot be resolved amicably, it shall be submitted to the competent courts of the Republic of Poland, subject to any mandatory jurisdictional rules applicable to the parties.
Nothing in this section limits any mandatory rights or remedies available to either party under applicable law.
21. Severability
If any provision of these Terms is found to be invalid, unlawful or unenforceable, that provision shall be interpreted or modified to the minimum extent necessary to make it enforceable.
The remaining provisions shall remain in full force and effect.
22. Entire Agreement
These Terms, together with the applicable service order, quotation, invoice, approved design and any other written agreement expressly incorporated into the service arrangement, constitute the entire agreement between Online Radio Box and the Client concerning the Services.
In the event of a conflict between these Terms and a specific written service order, the specific written service order shall prevail with respect to the relevant service.
23. Contact
All official communications concerning the Services should be sent by email.
Online Radio Box sp. z o.o.
ul. Jana Dantyszka 18
02-054 Warsaw
Poland
Email: support@onlineradiobox.net
Thank you for choosing Online Radio Box.